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Usage Agreement

Introduction to the terms of use:

(HQOL) welcomes you, and informs you that you will find below the terms and conditions regulating your use of this site and application and all the legal consequences that result from your use of online store services through this electronic platform, as any person’s use of (HQOL) whether he is a consumer For the service or product of the store or otherwise, this is approval and acceptance by him and he is in his full legal capacity, legally and legally for all articles and provisions of this agreement, and it is a confirmation of your commitment to its regulations and what was mentioned in it, and this agreement applies to all types of dealings between the user and the store except for transactions related to personal status and transactions For the issuance of bonds related to the disposal of real estate. This agreement is considered valid and effective once you agree to it and start registering with (HQOL ) under Article 10 of the Saudi Electronic Transactions System.

Article One - Introduction and Definitions:

The above preamble is an integral part of this agreement, as you will find below the indications and definitions of the main phrases used in this agreement:

  1. (Store, application, or website) means (HQOL), and this definition includes all forms of (HQOL) on the World Wide Web, whether it is an electronic application, a website, or a commercial store.

2. (User) means every consumer who purchases a product or service from the store through its online platform.

3. (Agreement) by this phrase means the terms and conditions of this Agreement, which govern and regulate the relationship between the parties to this Agreement.


Article Two - User Legal Capacity:

1. The user declares that he has a legal capacity considered legal and legal to deal with the store, or that he is at least eighteen years old.

2. The user agrees that if he violates this article, he will bear the consequences of such violation towards third parties.


Article Three - Nature of Obligation (HQOL):

1. HQOL's obligation to consumers or users is to provide (the service or product).

2. (HQOL) may provide other services such as after-sales services or other related services, due to the nature and type of (service or product) requested from the user.


Article 4 - Controls for the Use of (HQOL):

  1. The user is obligated to use the electronic platform of (HQOL) in accordance with public morals and regulations in force in the Kingdom of Saudi Arabia.

2. When purchasing a service or product (HQOL), the user is obligated not to use this service or product in violation of public morals and regulations in force in the Kingdom of Saudi Arabia.


Article Five - Accounts and Registration Obligations:

Once you apply to join the membership of (HQOL) as a user, you are obligated to disclose specific information and choose a user name and a secret password to use when entering the services of (HQOL). By doing so, you have agreed to:

1. You are responsible for maintaining the confidentiality of your account information and password confidentiality, and thus agree to immediately notify (HQOL) of any unauthorized use of your account information with (HQOL) or any other breach of your confidential information.

2. (HQOL) will not in any way be responsible for any loss that you may suffer directly or indirectly, morally or materially, as a result of disclosing user name or login information.

3. You are obligated to use your account or membership with (HQOL) yourself, as you are fully responsible for it, and if someone else uses it, this is a presumption that you have authorized it to use the store in your name and for your account.

4. You are obligated when using (HQOL) to use them with all seriousness and credibility.

5. You are obligated to disclose true, correct, up-to-date, complete and legal information about yourself as required during registration with (HQOL) and you are obligated to update your data if it is actually changed or if needed.

6. (HQOL) is obligated to treat your personal information and contact addresses in strict confidence.

7. If it appears to (HQOL) that you disclosed information that is not true, incorrect, not current, incomplete, illegal or in violation of what is stated in the use agreement, (HQOL) has the right to suspend, freeze or cancel your membership or Your store and your account on the platform, without prejudice to the rights of other (HQOL) and their legitimate means to recover their rights and protect other users.

8. In the event of non-compliance with any of the above, the administration of (HQOL) has the right to suspend or cancel your membership or prevent you from accessing the services of (HQOL) again.


Article Six - Electronic Communications and Official Communications:

1. The parties to this agreement agree that communication is via the e-mail registered in the platform.

2. The user agrees that all agreements, advertisements, data and other communications that are provided electronically take the place of their written counterparts, which is a stand-alone argument, in meeting the legal and legal needs.

3. The user agrees to be able to communicate with him and notify him of any provisions of this agreement or dealing with him through the administration of (HQOL) broadcasting general messages that are received to all users or to specific users of (HQOL).


Article Seven - Amendments to the Terms of Use and Fees:

1. (HQOL) may notify you of any amendment to this agreement according to the official means of communication under this agreement, according to which your obligations will be doubled or your rights will be diminished according to any amendments that may be made to this agreement.

2. In the event of an objection to any amendment to the terms of use, (HQOL) hope that you (HQOL) stop using its services, as just entering your account in (HQOL) or using (HQOL) constitutes your acceptance of the amendments and your full and complete consent to be clear of ignorance, and you accept (HQOL) Discussion of any proposal regarding these provisions.

3. All accounts are calculated in Saudi riyals or other currencies that we specify, and the user must pay all fees due on the site or application in addition to any other expenses you add (HQOL), provided that payment is made by the approved and specified means available through (HQOL).

4. (HQOL) may impose fees on some users, depending on the offers, products or services they request, or the fees or taxes imposed by the state on the nature of the product or service.

5. (HQOL) reserves the right to add, increase, reduce or deduct any fees or expenses under the terms and conditions of the User Agreement, to any of the users for any reason for their registration.


Article Eight - Payment and payment services for merchants in (store name):

1. (HQOL) provides through its partners the payment system and payment in (HQOL) can be done entirely online through the payment options available on (HQOL) or through any payment method provided by (HQOL) from time to time.

2. (HQOL) is obligated to determine the price of the service or product that it offers in its store according to the generally accepted market value, or as determined by (HQOL).

3. (HQOL) is obligated to provide invoices, receipt vouchers and receipt vouchers for all amounts and profits that arise in its store, and is obligated to give the user his purchase invoice for a service or product that has been sold.

4. (HQOL) is obligated to provide the generally accepted accounting specifications in its online store, in implementation of the provisions of this agreement, and because of the legal, economic, commercial and regulatory interests in this regulation.


Article 9 - Your personal information and transaction details information:

1. The user acknowledges that he grants (HQOL) an unlimited, worldwide, permanent and irrevocable right, exempt from expenses, and licensed to use information or personal materials or otherwise provided or provided by the platform (HQOL) or announced on the platform through Your accession or use of it, through the forms designated for communication and registration, or through any e-mail or any of the communication channels available on the platform. In order to achieve any of the interests that the platform deems appropriate.

2. The provisions of the confidentiality of consumer information are subject to the rules of the "Privacy Policy and Confidentiality of Information" of (HQOL), and the provisions of this Agreement relating to the confidentiality of information.


Article 10 - Intellectual Property:

1. The intellectual property rights of (HQOL) are fully owned by (HQOL), whether they were owned by them before or after the establishment of this electronic platform.

2. The user or consumer respects the intellectual property rights of (HQOL), which includes (HQOL) itself, and the words, logos and other symbols of (HQOL) or displayed on (HQOL), whereby (HQOL), Each right in (HQOL) is the entire intellectual property right of (HQOL).


Article Eleven - Liability (HQOL Fields):

1. (HQOL) is obligated to conduct its business through this electronic platform in a regular manner and in accordance with the regulations in force in the Kingdom of Saudi Arabia, and in accordance with the provisions of this agreement.

2. (HQOL) does not bear any claims arising from errors or negligence, whether caused directly, indirectly or accidentally, by the user or by a third party such as shipping companies, except for claims for compensation for the value of the product only.

3. (HQOL), its affiliates, owners, and representatives are obligated to ensure that the (product or service) is sound, legitimate and authorized in accordance with the laws and regulations of the Kingdom of Saudi Arabia and is used for legitimate purposes.


Article 12 - Confidentiality of Information:

1. (HQOL) adopts standards (concrete, organizational and technical) to protect users and prevent unauthorized access to and preservation of users' personal information.

2. As a user, you acknowledge that the Internet is not a completely secure medium, and the confidentiality of your personal information cannot be 100% guaranteed through (HQOL).

3. (HQOL) has no control over the actions of any third party, or third parties, such as other Internet pages linked via links to the Platform or third parties claiming to represent you and others.

4. You know and agree that (HQOL) may use your information that you provide, in order to provide services to you in (HQOL), and to send you marketing messages, and that the privacy of (HQOL) controls the collection, processing, use and transfer of your personally identifiable information, The confidentiality of information rules are governed by the "Privacy Policy and Confidentiality of Information" of (HQOL).


Article Thirteen - Restriction of Access or Membership:

(HQOL) can suspend or cancel the user's membership or restrict the user's access to the platform services at any time and without notice and for any reason, and without limitation.


Article 14 - Replacement Policy:

1. Without prejudice to the agreement and statutory provisions of the warranty, the consumer has the right to replace the product submitted to him from (HQOL) within the three days following the date of receiving the product, and he is not entitled to replace the product after the three days have passed.

2. To replace the product, it is required that the product be in a sound condition and that the consumer has not used the product or obtained its benefit. HQOL has the right to inspect the product before replacing it to ensure its safety.

3. The consumer is not entitled to replace the product in the following cases:

If the product was manufactured at the request of the consumer or according to specifications he specified, with the exception of products that have a defect.

If a defect appears in the product due to the consumer's poor possession.

If the contract deals with transportation or feeding.

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Article 15 - Return Policy:

1. Without prejudice to the provisions of the agreement and statutory guarantee, the consumer has the right to rescind the contract and return the product presented to him from (HQOL) within the three days following the date of receiving the product, and he is not entitled to that product after the three days have passed.

2. To return the product, it is required that the product be in a sound condition and that the consumer has not used the product or obtained its benefit, and (HQOL) has the right to inspect the product before returning it to ensure its safety.

3. The consumer is not entitled to return the product in the following cases:

If the product was manufactured at the request of the consumer or according to specifications he specified,

If a defect appears in the product due to the consumer's poor possession.

If the contract is to provide delivery or food services

4. In the event that the provisions of the said return policy are met, the consumer has the right to terminate the contract and return the product to (HQOL) with a refund of the amount paid.


Article 16 - Applicable Law or Regulation:

This User Agreement is governed and formulated in accordance with the laws, regulations and legislation in force and in force in the Kingdom of Saudi Arabia, and is completely and completely subject to the regulations in force at the authorities in the Kingdom of Saudi Arabia.


Article 17 - General Provisions:

- In the event that any incoming material or clause in this use agreement is canceled or there is any incoming material or any clause in the use agreement that is no longer in force, such an order does not cancel the validity of the rest of the articles, terms and provisions contained in the use agreement and they shall remain in effect until notice Post management (HQOL).

- This User Agreement - which may be amended from time to time as the case may be - constitutes the use agreement, work mechanism, understanding, agreement and contract between (HQOL) and the user, and both parties to this agreement agree to take into account the following:

1. The Arabic language is the language in force when interpreting the provisions of this Agreement, or when translating them into another language.

2. All prices displayed on services or products (HQOL) may be modified from time to time.

3. The promotions or marketing offers that (HQOL) may place are temporary offers, as (HQOL) have the right to modify or discontinue such promotional or marketing offers at any time.

4. The parties to this agreement are obligated to deal with each other in a manner that does not violate the Sharia rules, regulations and laws in force related to the nature of the transaction between (store name) and the user.

5. This User Agreement shall not be canceled except by a decision issued by the HQOL Administration.

One comment
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حاتم العلي

3 weeks ago

اريد

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HQOL

3 weeks ago

تفضل ، ولخدمتك بشكل افضل راسلنا واتساب او انستقرام ، كل الروابط متوفرة في الموقع

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